We visited for the first time over the weekend, and thoroughly enjoyed our food, the service and the atmosphere, however returned two days later during the week for brunch and it was a polar opposite experience, the food was shocking - scrambled eggs done in the microwave with milk so by time our big breakfast arrived, it was floating in liquid, we were quite shocked it was even served, everything soggy and items missing, so we sent it back. Our other meal of buttermilk pancakes weren’t much better, very expensive for what was on the plate. The service was awful, the girls just really didn’t want to be there. I know this is a new business and we really wish them every success but after our experience today we won’t be returning, hoping it can be put down to ‘teething’ issues - really hit and miss unfortunately.
Owner's replyFebruary 12, 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words regarding your initial visit, and we're thrilled to hear that you enjoyed the food, service, and atmosphere.
We take your feedback very seriously and it's disheartening to hear that we fell short of your expectations. We are committed to learning and improving from this experience to ensure that all our guests receive the exceptional service and high-quality food they deserve.
Thank you again for bringing these concerns to our attention. We genuinely appreciate your support and hope to have the opportunity to give us another chance to exceed your expectations in the future.
