User Reviews: Küfe Bar & Eatery
Seafood, squid, prawns and salad

Küfe Bar & Eatery

Hot
 
0.0
 
3.6 (31)
17533 2

User reviews

5 reviews with 2 stars
31 reviews
 
48%
 
13%
 
3%
 
16%
 
19%
Overall rating
 
3.6
Food
 
3.4(31)
Atmosphere
 
3.7(30)
Service
 
3.4(31)
Price
 
3.7(30)
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5 results - showing 1 - 5
Ordering
Extremely disappointing
Overall rating
 
1.9
1 hour 15 minute wait for food with no explanation. $11.50 bread entree contained 3 miserable pieces of bread, steak was over cooked, roast vege salad came without glaze and walnuts, ‘beef’ lasagne tasted like cardboard and it had square flat pieces of meat not mince like you would assume, moussaka didn’t have any yoghurt. Questioned all of this at the till and the worker looked shocked and was surprised at our comments. We got told that the ‘beef’ in our lasagna was probably bacon or chorizo. No discount or apologies offered. Awful start to the year.
C
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Worst experience ever
Overall rating
 
2.4
Just eaten!!! Waited over 2 hours from order to eating. Asked twice how much longer and told both times that there was a kitchen issue but food on way soon. Not true. Waitresses kept avoiding our table- they were clearly embarrassed. Offered free drink but really wanted FOOD. When finally arrived entre missing, one meal cold and two passable. Received apology and discount. Needs massive improvement to make me go again.
R
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Could not recommend
Overall rating
 
1.8
We visited Kufe to celebrate my partners birthday as it has an amazing location and seaview. It started out well and we were greeted nicely with water, and we were able to place our order promptly with table service. We ordered a bowl of fries and a pizza with some modifications. After 45 minutes of waiting, we noticed a table who sat down awhile after us receive their pizza. No one had been over to talk to us about our wait or top up the waters etc. When I approached the server to check our order had been placed, she replied that it wouldn't be long.

Minutes later, the server returned to say that the modifications on our pizza were missed and the hold up was due to it being remade, but that it was in the oven. We asked if we could get the fries first to carry us over. As I went to the washroom, I noticed there was no pizza in the wood fire oven or anyone preparing pizza. Five or so minutes later, a gentleman came to explain the mistake was his error because he didn't see the modifications as the docket printing was small and that he would remake it for us now.

We got the fries quickly and the server told us she would take them off the bill as a gesture of the slow wait. Unfortunately they were not cooked thoroughly but we didn't want to bother the staff as we had appreciated the effort to get them out promptly.

After over an hour of waiting, we received our pizza and the modifications (no chicken, add tomato) were once again not followed. There was no tomato on the pizza, and no body returned to our table to quality check the food. The gentleman who made our pizza knocked on the window, as we were sitting outside, and gave us a thumbs up in effort of a follow up I suppose.

During the time we were there our water was not topped up at all, or were we offered a refill on the drinks we had ordered and finished. It wasn't busy within the restaurant, being a Monday afternoon, and there seemed to be a lot of staff wandering about. Whilst we sat and observed in the couple hours we were dining, there were two other complaints and when I went to pay there was no mention of the situation or apology. The servers were friendly, but not considerate of the service that was being provided.

My partner and I manage a bar locally and we understand that these things happen, but it could of been dealt with better as these kind of errors don't need to ruin a whole experience. Be prepared for some teething issues if you visit Kufe. We won't be returning any time soon, but it has potential.
DG
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Very disappointed
Overall rating
 
1.8
Looking forward to a lovely brunch, along side gorgeous views. But sadly after waiting an hour for our meals to arrive, half of the big breakfast was missing and the bananas were missing from the French toast meal. They got taken back to rectify, only to return still with some items missing. The manager then explained that they had no banana so the two small strawberries on the plate were instead of banana. He returned again with the baked beans for the big breakfast and finally we had one meal correct after three tries. Now the food was quite cold. No apologies or explanation. Coffee extremely bitter. When I went to pay, still nothing was said in the way of apology, I then stated the issues we had as we had been served by different people each time and I asked for a discount. They gave me a discount but said absolutely nothing to me from the moment I asked. The biggest issue I have with the experience is the lack of communication and apology.
Staff need to learn how to deal with issues and complaints, usually anything problems can be turned around with a little communication.
Not recommended at all.
VS
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Absolutely shocking
Overall rating
 
1.5
A group of 6 of us went here for breakfast, we sat outside with lovely views and were excited for a delicious breakfast, how disappointed we were.
we waited 10 minutes before anyone came to our table and took our coffee order, then they came 35 minutes later, the coffee was so sour I couldn’t drink it. We all got different size cups too which was random. The waitress (who was lovely) brought water to our table with no glasses. Then we received our food after a 50 minute wait. It was laughable how tiny the portions were - so if your hungry DO NOT go here! Our friend is vegan so asked for avocado on toast which they couldn’t do so instead she ordered the “crushed avocado on toast” and asked for it with no salmon or goats cheese, she received 1/4 of a tiny avocado (which wasn’t crushed or on the toast) with 2 tiny bits of bread that wasn’t toasted. Another friend got the mushrooms on toast which had 6 slices of mushrooms. We got no cutlery given to us we had to ask for it, then they didn’t bring enough out. Then when we went to pay there was no staff around we asked one girl at the counter and she said “see if there is someone at the bar” When we spoke to the manager about it we were told “nobody gets water unless they ask for it” and “our choice to take items off meals” which is true however there was no way we could justify paying $22 for what she got. He didn’t apologise for the shocking service we got or for the ridiculous portion sizes. After a few minutes arguing with him he did give us a discount which was lovely of him. The food was average service was poor (the staff were friendly) but the owner was cocky and arrogant. Such a shame as the location is beautiful. Will never return or recommend to anyone.
EP
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