If I could give 0 stars I would. Arrived at 6pm and shortly after ordered drinks. Waiter didn’t return for 20 minutes to take food order. 2 mains arrived prior to our starters, we waited another 30 minutes and the starters and other mains still had not arrived therefore we asked where our other food was and the guy on the counter rolled his eyes and said nothing, we waited another 20 minutes and went to the counter again we’re we were told their printer wasn’t working and that the other meals were in the kitchen on the way, we then proceeded to wait another 15 minutes and still nothing therefore we decided to leave. We had my elderly grandmother with me and when she went to pay for the meals we ordered and actually got they then tried to charge her for the starts that we never received. Poor poor service by the staff there no properly apology or anything highly disappointing, will not be back!
Very unprofessional waited for food nearly two hours. Owner became passive aggressive towards staff and customers
We walked out without having our meal and barista was fired on seen. Would not recommend to anyone.
The second time we have been to Kufe. The last time in November 2020. The service was very slow that time but thought they may have sorted it out. However, went again on 3rd Jan 2021 and nothing had changed. The wait staff were very disorganised, they made no eye contact with people waiting to give their orders. I went to the counter after 15 minutes to get my own menu and then went back 10 minutes later to order our drinks and food. The drinks came reasonably quickly but had to wait 1 1/2 hours for our seafood chowder. The chowder was OK, a bit cold as it had been siting waiting, obvious by the skin on top. The mussels in the chowder had not opened and the scallops were very overcooked. This restaurant needs someone who knows how to run one and get the staff trained to be observant, pleasant and provide good service. If you are too busy to handle the crowd, tell them before they sit down so they can make a decision. We saw 10 different groups get up and leave due to the long delays. Sort it out team or you wont have a business in 12 months time.
We were a group of 5 people looking forward to a nice meal on the 1st of January. Instead, we waited for well over an hour to get our food served.
Each of our meals needed extra salt or otherwise tasted like water. One of our dish was completely missed and some unidentified things were found in the lasagna. When we nicely told the staff about this we got no apologies but instead an angry and unapologetic response. We will never go back and will gladly tell people not to go either. Worst experience ever.
We choose this restaurant as it looked very inviting from the road. The table was loaded with glasses and plates from the previous patrons, a waitress took some of the glasses but never came back for the rest. After waiting for her to return, we did it ourselves. We ordered a beer and water, Turkish bread and dips. The beer came 10 minutes later but no water. After waiting 15 minutes we had to ask again for water. It arrived warm with warm glasses from the dishwasher. People beside us got their pizza with no plates, they had to go get their own.
After waiting for 40 minutes we decided to leave but then the bread and dips finally arrived which was disappointing in itself. To wait so long for a less than satisfactory small plate was disappointing. Whether its new or not their no excuse for such bad service.
